I’ve been struggling to troubleshoot a strange problem that I’ve been having with my Ledger Nano S hardware wallet and Ledger live when trying to synchronize all of my cryptocurrency accounts.

I hold Bitcoin (BTC), Litecoin (LTC), Ripple, and Zcash.

The Ledger live application would fail on the sync of Litecoin LTC.

I tried two different Microsoft Windows 10 PCs and an Apple Iphone XS Max.

I emailed Ledger support:

Litecoin won’t sync on ledger live with my nano s. I’ve tried updating to the latest firmware,  uninstalling and reinstalling the litecoin app on my ledger nano s device, and rebooting to no avail. I was able to add in and sync my other coins so far, but Litecoin is consistently give me trouble. Please advise. Thanks!

A few days later they sent me these instructions:

Hello Craig,

Thank you for contacting Ledger Support.

My name is U and I will be gladly assisting you from now.

I am sorry to hear that you have encountered this issue.

Please clear the cache of your Ledger Live application.

to do so :

  1. Click on the dented wheel on the top right corner of your app.
  2. Click on the “Help” tab
  3. Click the “Clear” button to clear the cache of your application.

Furthermore, could you please let me know if you happen to receive mining payment to LTC account?

Please also export the xpub of your account to me in the next email.

(See photos attached for instruction)

Hello Craig,

Thank you for your email.

Could you please let me know if you happen to receive mining payment to LTC account?

Please also export the xpub of your LTC account to me in the next email. (See photos attached for instruction)

Best regards,
U

Ledger Support

Let us know if your issue persists.

Hello,

Thank you for your email.

If you receive coins from mining activities, it should explain the unexpected length to verify or synchronize.

Your issue is due to the unexpected number of small unspent transactions coming from your mining activities. ​Hardware wallets are not suited for this kind of transactions.

Please refer to this topic to understand.

Best regards,
U

This is correct. I did have a Litecoin L3 miner that I was using to mine Litecoin, but I didn’t realize this would cause issues. Now I’m unable to move my coins!

Hello,

To move your funds out you can:
1/ export the private key of your accounts to another wallet.
2/ input your 24 recovery words in another wallet.

You can find the procedure in this following link
https://support.ledger.com/hc/en-us/articles/115005297709-Export-your-accounts

In any case, you will have to proceed at your own risk.

Best regards,
U

Ledger Support

After a few months of dealing with this issue I gave up for awhile. But then I needed to access my coins!

I had a really scary experience the other day when I tried to transfer about .2 of my Bitcoin BTC and about 44 Litecoins off of my ledger nano s hardware wallet through the ledger live application on my Windows 10 PC to my coinbase wallet. Ledger live kept hanging, freezing or crashing. I tried everything. I updated Ledger live and Microsoft Windows with all of the latest patches. I made sure I had the latest firmware on the Ledger nano S and every time I would try to move my cryptocurrency it would fail. I tried sending smaller amounts such as 0.1.

Categories: Blockchain

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